I’m going to take a few posts to respond to the monster 2.5 hour conference call last night. In this post, I’d like to highlight what I appreciated and was glad to hear.
At the beginning of the call, Dave listed several significant changes which I think will help prevent some of the problems we’ve seen in the past.
1) Driving Policy – All ATFs and LTEs outside of 200 miles are driven by professional drivers. Nobody under the age of 21 can drive for ministry business. Drivers must be certified.
2) Whistleblower Hotline
3) Feedback from Interns – Each week, a class is led by either Dave or Heath where interns can ask any question anonymously or in person.
4) Monthly Anonymous Survey – Interns rate a variety of things including the food, their job, their CA, their Dorm Directors, their ability to sleep, their free time, etc.
5) Manager Evaluations – every 6 weeks
There was also one moment in the call where Dave took responsibility and apologized for creating a harmful culture at the HA.
@ 1:56:20 – Its my fault that this took place. There was a sense that if you were an outgoing, charismatic person you got put in leadership. That was immaturity on my part. I am to blame from some of the culture that was wrong.
This particular admission focused on only choosing interns for leadership positions who fit a particular mold/image. He indicated that since around 2004, he has stopped that practice. I applaud Dave for being bold enough to accept the blame for that and for changing it. That is exactly the kind of attitude and change that I am glad to see.
Also, of signficance (and news to me!), Dave actually recognized the arrogance that the culture of the HA has produced in interns over the years. I am really pleased with this response and truly hope that recent interns are not leaving the HA with haughty attitudes, as in years past.
2:20 – (Paraphrase – listen for the whole thing) We have not done enough to keep from being arrogant. We have fostered that. We have not seasoned that enough with grace and mercy and servant heartedness. And thats my fault. We have made changes since 2002-2003. We have to get better at that, there is no doubt. Dave apologizes for not setting interns up for success in this area.
I hope part of the changes being made include dropping the “elite warrior” rhetoric which has been in place as recently as last year. (And I guess all of the rude comments here and on fb come from the olden days of arrogant interns, not recent alumni)
There were a few other apologies sprinkled throughout the night, but the points above are what most stood out to me and what I appreciated most.